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1 Week till epsom

Only a week till we will be at the Care Roadshow at Epsom Downs Racecourse. This is a free to attend event so, if you are in the area, please do call in for a day of seminars, workshops and networking. Oh and to see us too of course!

We will be giving demonstrations of CMS throughout the day so, if you are looking to revolutionise your care planning systems, make sure you stop by and see us.

how our team project manage a new installation

For a lot of people, implementing a new care managment system is a daunting prospect, but at Ablyss we are there to help new customers every step of the way. Read on to find out about one homes recent experience with us:

Spring Grove on the Finchley Road in North London provides specialist care for up to 47 elderly and dementia patients. The home was purpose built in 1992 to luxury hotel standards with large terraced gardens in an affluent area of London. Spring Grove is the first among 3 residential homes owned by Springdene Nursing & Care Homes Ltd to implement an electronic care management system. The group chose to go ahead with the Ablyss Care Management System (CMS).

When asked ‘Why Ablyss’? Mark Clements, Operations Manager at Springdene, confirmed “We were looking for a system that would improve our record keeping by helping to manage our care plans and risk assessments along with simplifying our daily care reporting. After seeing Ablyss CMS in action at another home the decision to go with them was inevitable.” 

Mark saw the idea of implementing Ablyss CMS at Spring Grove as an important stage in the company’s development. “It is part of my job to adapt and make necessary operational changes. As a company we are keen to harness and exploit technology such as Ablyss CMS which benefits both staff and residents.” Implementing Ablyss CMS at Spring Grove was smooth and well organised. The staff at Spring Grove were, initially, naturally hesitant and nervous about the transition from paper to electronic so Ablyss Project Manager, Nikki Burbidge, visited the home and spoke to staff from all three sites to discuss their needs before the directors made their final decision. A bespoke implementation plan was created which included six days of on-site training. Our assigned trainer, Syne, was flexible enough to train both day and night staff during his stay at Spring Grove.

Spring Grove went live on our third day of training; staff were confident and raring to go! Mark stated “Our trainer, who had healthcare experience, could support the staff working on the floor, assisting with accurate and detailed point of care recording.” Mark and Nikki agreed that a successful implementation of Ablyss CMS would involve Spring Grove’s best practise not being compromised. As Nikki says “We were able to customise our system to match their existing templates and this resulted in a smooth transition from paper to electronic whilst maintaining Spring Grove’s outstanding level of care provision.”

At Spring Grove, users of Ablyss CMS include directors, compliance, management teams, admin and care staff. As Operations Manager, Mark felt confident in using the system. “It’s straight forward, easy to navigate and flexible. The shift handover gives me a detailed analysis of everything staff have recorded on Ablyss CMS and with point of care delivery, it means I can access real time information of staff interaction with residents.”

Mark’s opinion is Ablyss CMS will definitely replace most of their paper work, saving on the cost of stationery and storage space for their archived records. “The main benefit to Spring Grove will be the consistent and comprehensive care records and will allow the home to evidence it’s excellent care standard. In today’s regulatory climate this is becoming increasingly important for care home operators”

Is your flu jab up to date?

Its that time of year..... Have you vaccinated against Flu?

Flu can be one of the main causes of severe illness among vulnerable groups which include older people, pregnant women and people with already underlying health issues.

Flu is an unpredictable virus and can cause mild or unpleasant illness in most people.  For healthy people, most will recover within a week or two.  For the more vulnerable this can have serious implications. 

The Flu vaccine is offered free of charge to those at risk, this is to ensure they are protected against catching flu and developing more serious complications.

As a care worker you are also entitled to a flu jab if you are living in a long stay care home or other long stay care facility.  If you are in receipt of carers allowance, or are the main carer for an elderly or disabled person whose welfare is at risk... you too are entitled to a flu jab. 

Get yourself down to your local healthcentre and get vaccinated! Lets stay flu free!


On with the show....

Didn't our ladiesscrub up well for the Care and Dementia show this year? Sales Manager Nikki and Development Manager Sally were on our stand and met more new faces than we have in previous years, so we consider this show a roaring success.

Over 2 long days we carried out over 300 demonstrations of CMS to homes interested in streamlining their care records, finding a customisable system to suit their individual needs and improving their CQC ratings. Tick, Tick and TICK! 

Also we must say a big thank you to our exisiting customers who found the time to find us and say hello. We really do love to see you all again and hear how your homes are getting on. We've never made it a secret that we believe the key to the success of CMS is you. Your feedback and experiences have brought us to where we are today. Not only that though, its just nice to see familiar faces in such a big sea of strangers.

Both Sally and Nikki will be enjoying a well deserved rest, but not for long. Thursday 17th October we will be in Cardiff at the Care Roadshow doing it all again. Its a good thing we all love what we do.

Care England Memebership. Suppliers You Can Trust!

How proud are we to announce that we are a recommended supplier member of Care England?!

Care England are the leading representative body for independent care services in England. In particular the work they do within government to keep them informed and aware of the challenges we face is vital. It gives us a voice at Number 10!

We are very much looking forward to getting heavily involved with them over the next 12 months, meeting its members, and offering them members only deals.


Stay warm this winter!


Winter is fast approaching and it's time to pay attention to the elderley.  The winter months can affect the elderly making them prone to health issues such as chest infections, heart attacks and strokes during the cold weather. 

It's easy to reduce the risks inside and outside the home.  The temperature can drop dramatically and with a little preparation it is easy to keep them warm and well.

Age UK have some very useful advise and tips to help us battle through this winter.

Click here to find out more

Back to Business

Well we all survived another summer. The kids are all back at school and our staff have all returned from annual leave meaning its back to business as usual...for a couple of months. Chrismtas is not far away (dont shoot the messenger!)

Now is the ideal time to review your "paperwork" systems. Make the most of this steady period and book your demonstration of Ablyss CMS now. Our Sales team are raring to go and itching to get out and about the UK.

If your home is in the Midlands / South / West then why not come along to visit us at one of the many care shows we will be exhibiting at during the remainder of 2017. Click HERE to see where we will be.

I'm sure we will see you very soon.

Are your Fire Safety Processes up to date? 

Following the tragedy at Grenfell Tower we would like to remind you that you have a legal responsibilities under both the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and the Regulattory Reform (Fire Safety) Order 2005 ('The Order') 

The Order requires a responsible person in the workplace to carry out a fire risk assessment.  You must pay particular attention to those at higher risk, for example those who suffer with mobility impairment or learning disabilities. The Order also includes a range of absolute duties ranging from providing information and training to employees, to ensuring that the premises and any equipment used for fire prevention are maintained by a suitable system of maintenance by a competent person. 

Recent Inspections carried out by CQC have identified fire safety issues, some of which have been escalated to the local fire authorities. Some of the issues include block fire exits, fire doors wedged open, escape routes used as storage areas and low awareness among staff of what to do in emergency situations. 

If you haven't already done so, now it the time to review fire safety processes at your registered premises to ensure that they are up to date, being followed and are being applied consistently in practice.

Every 5p Helps

Did you know that Alzheimer's Research UK has been the supported charity of Iceland Supermarkets since 2011? To date they have undertaken sponsorship challenges from climbing Everest to an expedition to the South Pole! Now, I dont know about you, but my abilities probably go no further than walking to my nearest Iceland store. So that the every day folk amongst us can do our bit, Iceland donate the 5p paid for each carrier bag in their stores to the charity. Perhaps this it one shop where you could leave your bags for life at home and do some good? EvE

New Version

Tonight I have been busy typing away and preparing the news letter ahead of our new version release. Reading through the release notes I have been really excited by some of the new features. 

I think that, being out of the HQ loop for a while, I see changes through new eyes. I am so pleased to see that our fab development team really listen to the opinions of our customers, and I feel that this new version really addresses some of the issues that have been raised in the past. 

A big thanks will have to go to our whole team though, Nikki taking the reins of Sales so fantastically, as well as Syne committing so well to his  new training role, means that our support team at head office have been able to dedicate more time to development. Long may this continue. Well done to the whole Ablyss CMS family for making each and every improvment possible. From a selfish point of view it is making my return in August even more enticing.

Welcome May

Isn't it lovely to see the sun shining and summer well and truly on the way. I've been loving looking through the pictures some of our homes have been posting to facebook with stories of fun time spent out in the gardens, eating cakes and drinking tea.

For us the coming of May brings with it the start of Exhibition and Show season and will take us to Liverpool, Bournemouth and Blackpool just for starters.

If you've been thinking about investing in a new care management system and want to see what we can offer, or if you're an existing customer who wants to talk about training, pick our brains, or even just say hello, check out our Upcoming Events page on our website and find when we are in your area.

We'll see you soon!

Doing our bit for the Stroke Association

What a pleasure it was, on Easter Sunday, to represent Ablyss at my local Motorcycles club meet and ride in aid of the stroke association. As you can see from the pictures it was really well supported both by the members and the locals who were all drawn out by the revs of the engines and the general excitment (I live in a very small town where nothing every happens!)

The volunteers were ciruclating with the collection buckets at the meet, and a lot of money was raised for a great cause, before seeing the bikers all pull off together and wishing them a safe ride.

Phew what a month!

Syne in action with some of our newest customersAblyss training is certainly taking off as word spreads on how beneficial it is to brush up your skills. Our trainer Syne has been everywhere from Ormskirk to Watford and everywhere in between (a special thanks to our super organiser at HQ, Rachael, who planned him such an excellent route taking in so many stops!)

Apart from a puncture on the side of the motorway, all training sessions went without a hitch and everyone seems delighted with the new skills they have learned. 

This month Syne has done both workshops and onsite training days and I thought it would be interesting to get his perspective on which he prefers, purely from the trainers point of view. He seemed pretty clear on his answer "As a trainer, I find Wilmslow (HQ) workshops more efficient because technical questions are answered immediatley with our onsite support team". Syne's answer, of course, had nothing at all to do with the fact that Captain Sally treated the whole team to a few drinks down the Ablyss local and a curry. I can't blame you Syne, Ablyss are a great, fun company to work for, and for this exact reason we all enjoy our rare visits to head office!

Nikki continues to be busy out on the road visiting potential new customers doing demos. As for me I have had a tough month trying to get up to date with some of our new in house systems. All very essential for communication now that there are so many of us working around the whole of the UK, but with a severe bout of baby brain to deal with, its been heavy work. Thankfully I think I am now up to speed and might have it all sussed by the time I return fully in August!


What would care be without compliance

There is just over a week to go until our first compliance workshop, being held at our Worcestershire office. I have been busy making preparations and finalising the content for the day with Laura Sheerman, who will be running the day for us (thanks Laura!)

Please note that this is not a day to learn how to use Ablyss CMS, although we will be running plenty of those days througout the year and throughout the UK. The day will be geared towards complance and how care providers can benefit from abiding to rules and regulations. 

Here is what we have planned:

Achieving CQC Compliancy Workshop

Aim: Delegates understand how to achieve CQC compliancy within their service.
Duration: 6 hours


• Legislative Framework
• Regulations 2014 - What do they mean?
• Meeting Fundamental Standards (2015)
• Quality Assurance as Evidence
• Inspection Process
• PIR (Provider Information Return)
• Ratings

Delivery methods:

• Case Studies
• Peer to peer learning (delegate discussions)
• Group Work
• Facilitator led input

As this is not your usual training workshop, we are able to offer this day to a larger number of people. We have already had great interest but there are still places available for existing customers.

If you, or any of your staff steam would like to attend, or for further information, please call Rachael on 01625 535685 or email to book your place. Food and drinks will be provided as usual.

Not one of our customers, but want to benefit from future training days like these? Get on board with us! Contact Rachael now to book your demonstration of CMS and start reaping the benefits of being with a forward thinking company like Ablyss.

Our Enhanced Support Packages

When I left Ablyss to start my maternity leave, I found it quite hard to leave behind some of the wonderful people I had met at the homes I visited over the years. I know I was leaving them in good hands but its easy to still fret and worry. You easily form personal attachments and have a genuine interest and care in the homes success and smooth running.

One of my favourite homes to work with was Brinsworth House, a home for retired artists funded by the Royal Variety Charity.

The home itself is beautiful, very grand indeed with pictures of celebrities all over the guilded walls, theatre posters, a gleaming bar and theatre like entertainments roon. The people who live there, and work there are so truly wonderful.

Brinsworth House were one of my first customers to take the Gold Enhanced Support Package. Taking on a computerised system was a very big step for them. They had little in the way of hardware and the staff themselves were not confident with the new technology and so, for them, it made sense to have the extra help and handholding that the Gold package offered.

I was delighted to find out, that for their second year as an Ablyss customer, they have chosen, once again, to take the Gold Support. Some homes feel that they have learned all they can in their first year but, for those who's time is stretched, who's staff turnover is frequent, or who understand that the software is always evolving and improving, do benefit from continuing with an Enhanced Support Package.

Syne spent a day with them in February (he describes the home as "very porsche!') and was able to spend time with all the individual staff members answering their queries, but he also got to spend time looking at the system in depth with the Matron Tatree and Clinical Lead Nurse Raja. There was som fine tuning to be done and it was perfect for them to put the deed in the hands of the experts (us). 

Thye still have 2 days of onsite presence to use within the year, hopefully I will be lucky enough to do at least one of those visits later on in the year!

Some of our older customers may not be aware of the enhanced support packges. For further information just give us a call on 01625 535685