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Getting the most out of CMS

​Our requirements for a care management system change rapidly, sometimes faster than available technology! 

At Ablyss we like to think that we stay one step ahead of what you need, but with an ever evolving system, how on earth can you keep your system knowledge up to date? Training can be expensive and our use of a computerised system can get stuck in a comfortable and familiar rutt.

Our customers are so important to us, you guys keep us informed of what you need, what you like, what you dislike, meaning we always have the best system for YOUR home. In return, the least we can do is make sure that you are getting the most out of CMS and all its features, new and old.

We regularly run training workshops around the UK covering different areas of the system. For most of our customers these are already included as part of their support package. 

Not only are these days a great way to keep your CMS knowledge spot on, but they are a great opportunity to meet with other home owners and managers. A large portion of the day is spent "networking", meeting new poeple and sharing all manner of experiences, not simply CMS. 

We have a training workshop running on the 14th March, and thought some of you might like a sneaky peek into the kind of things we cover on these days. So here is our planned agenda for the day, although all days are subject to minor changes, dependent on the need and requirements of the attendees:



The Workshop will provide a complete overview of CMS and her products. The workshop will be split into 5 sections

·       Shift Handover, importance of communication and analyzing data

·       Residents module

·       New Tablet

·       Home module

·       Security Settings & Auditing Tools






Arrival and Setup


The New handover page and importance of Handover at start of shift and how to filter for information.

Overview of CMS

·       New Adding and editing assessments in the ‘About Me’ module

·       New Additional Status flags and banner for residents and employee’s module.

·       Hospital, Accidents & Incidents including:

·       Adding an assessment to Category from (Resident or Incident) category

·       A&I creating filters.

·       Contacts Correspondence and booking appointments in the Diary

·       Recording Medical notes

·       New Residents Home Diary Filter



15 mins break


·       Assessments and Creating custom assessments

·       Updating care plans straight from your assessments

  • Creating & Reviewing Care plans

·       CMS Touch and tablet & New Tablet

·       Touch assessment customization





Home module

·       A run through of the Home module

·       Finance Auditing

·       Attaching policies and procedures and requesting read receipt

Security & Settings

·       New ‘Pin Pad Login’ for CMS tablet and touch

·       Auditing Tools

·       New ‘User Profile hierarchy’

·       New Home Specific Options for environments were the same CMS database is used for multiple care homes

·       System Options & User Settings including

·       Login in Staff changing password by going into user settings





If you are an existing Ablyss customer who wants to attend, or if you are not a customer but want to be involved with a software supplier who provides all of this additional and on-going support to their customers, then call us now on 01625 535685.





Should we all be planning more for our future?

Care "Pensions" or "Insurance" is an idea gaining momentum at the moment.

The likelihood of needing professional care at somepoint in our life is something we all need to consider. It is (hopefully) unlikely that most of us will ever make a claim on our house / life / travel insurance, yet we all have it. Why are we not planning for the event that we may need additional care whether in our own homes, or at one of the many wonderful facilities througout the country? Should it be something we plan for and pay for monthly?

Many who need care are faced with governement restrictions meaning that they do not get exactly what they need, and if they do, their homes need to be sold to pay for it. Its a tough one, we may need care but we are not prepared to pay for it. So who will? The governement "pot" just is not streching. 

Is a Care Insurance the way forward?

It is clear that proper legislation will need to be drawn up to ensure that future "policies" do not contain grey areas, and are rigidly controlled by law and a designated ombudsmen. Everyone involved needs to be considered and accounted for. Also should it work in the same way as a "pension"? after all they are not an entirely stable investment in themselves.

​Should it be simple? Yes. Is it? No. What is the way forward? We would love to hear your thoughts. Head over to our facebook page if you would like to comment and discuss this topic with other care professionals.​ Or to read further proposals click here






What a Pallama!

​I'm sure we are all aware of the wonderful work that PAT dogs do within  care homes. Their visits clearly cheer up everyone who gets to meet and engage with them. We have first hand experience of this, being a company of animal lovers we have fond memories of visits to homes around the UK with Reuben. Seeing the memories that animals bring back is indeed wonderful and hearing stories from residents about their much loved and missed pets is a delight. We also have our office dog Ben who likes to help out, especially when we are preparing for shows and exhibitions. He helps us all feel calmer and more focused in work, and it's definatley a happier environment with him around.

​But we have stumbled accross a news story today that has had us all smiling and chuckling. One home in Sidmouth has taken animal therapy a step further and have been visited by...Llamas! How wonderful! I can only imagine the smiles on the residents faces when they walked in to say hello. We hope you enjoy reading the article as much as we did:






Pipe in the Haggis!

​To all our homes and friends North of the border, we hope that you will be celebrating Burns night in style with plenty of Haggis, Neeps and Tatties. 

​We love to see celebrations in all of our homes around the UK so please do feel free to share your pictures on our social media, facebook, twitter or linked in.

​Most importantly though, enjoy your celebrations!

Spotlight on: Staff Training

How do you currently monitor when your staff training is due to be renewed? Diary? Spreadsheet? Do you ever find staff members' training has expired?  

Within the Employee module of CMS, you can keep a record of EVERY staff member's individual training records, including when each one is due for renewal. When training is due the system will give you reminders and notifications on your Shift Handover screen, as well as in other areas. You can even highlight certain training courses as compulsory ensuring the top level of employee knowledge in your own areas of importance. 

The system also provides many training reports and the all-important Training Matrix. If CQC requests to see which staff have had which training you can produce this information at the touch of a button. If you want to plan your training for the year ahead there is a report to show you when each staff member's training is due to expire making the planning process a lot simpler.  

The staff training section even allows you to note on your rota whether staff will be absent for a day's training, highlighting shifts needed to be covered by another team member.  

We could go on about all of the excellent features within this sub-module, but why not see for yourself. Ablyss CMS is available for a free 30 day trial. Not too “techy”? Why not let us show you? Book your demonstration of Ablyss CMS today by calling 01625 535685. 

Happy New Year

Here it is: 2018! Another year has passed by and, as is customary, we like to sum up what we got up to over the 12 months, as well as what we have planned for the forthcoming year.

2017 was yet another year of growth for Ablyss CMS. Despite a lot of competition joining the Computerised Care Management market, we are still here leading the way. Ablyss CMS has been established and growing organically for many years and so our customers choose us for our knowledge, experience and stability, as well as our excellent service of course!

There were only a few changes within our HQ. Sarah officially handed over the reins of Sales Manager to Nikki who had done stirling work in her absence. Nikki was made for the roll so Sarah happily decided she should continue to "do her thing" on a permanent basis. We didn't loose Sarah though, she joined us to help with our online social media and marketing. We did welcome a new face in the shape of Bob, our new Sales Consultant. 

With enquiries coming in from all over the UK we needed to make some changes to our Sales team to enable us to reach more areas than ever before. Bob is located on the East coast, an area we have previously been unable to consistently cover. Bob joined us towards the end of the year but is already proving to be an important cog in the works with his years of Sales and life experience. So officially we welcome you to the team Bob.

As for 2018, we have lots planned. We will continue our workshops around the UK and also plan to bring our training seminar days to more people and to cover more topics. We are also going to exhibit at the Nursing and Dementia Care Home Expo later in the year. a new venture for us which will hopefully help us expand the ever growing CMS "family" even further.

Development will be the key for 2018 with our ace Development Manager Sally getting stuck in to ensure that CMS continues to be the perfect tool for the whole care sector.

We have plenty more planned too. Watch this space...

The Season of Goodwill

To paraphrase the wise Noddy Holder, "So here it is Merry Christmas, not everybody's having fun". Sorry for the dreary start to our usual cheery blog, but Christmas is not always a time for merriment. For some it is a time of immense lonliness and a time to sadly reminisce of happier times spent with loved ones who may no longer be with us. Luckily homes all over the UK are fully aware of the troubles their residents, especially those living with dementia, face around Christmas time, and are able to help keep them occupied, and included in the festivities.

Not all are so lucky. Up and down the country there are people facing spending Christmas alone. They're not looking forward to tucking into Turkey around a table, pulling crackers and snoozing through the Queens speech. For them it is a day of total isolation. Wheverever you are reading this, there will be an elderly person not far from you who has to face this coming day. Even sadder is the fact that they are hidden and unknown. Imagine this was your Father, your Gran, your Brother or Sister. No one should be alone at Christmas and we can all do something about it. If you know of someone in your neighbourhood who doesn't seem to have a regular flow of vistitors, why not do a good deed and ask them to join you, even if only an hour, so they can feel part of a family on what should be a magical day.

For some it may not be that simple, so here is a great link for you.

No empty chairs brings people together whether they are looking for a family for Christmas, or whether they have a seat to spare at their festive table.

Remember, it is not just the elderly who may be facing a less than happy Christmas, it is people of all ages. If you are one of them then why not join up? There is a family out there waiting for you to make their Christmas family complete too.

Do something good this year. It's what Christmas is all about.

Spotlight on: Group Acitivities

Every home up and down the country will have someone who plans and follows up residents activities, but how effective is your current method?

Ablyss allows you to plan activities in detail and return once the activity has taken place in order to update who participated and what they did, how they enjoyed it etc... but it also allows you to record who did not particpate and why they chose not to. All of this information is carried over to each residents list of daily care, which is where we are able to view all information relating to that residents needs and care.

In a residents list of daily care we are also able to filter the information which we want to see, so that we could view just notes regarding activities. Seeing all of this information together can help to peice together a much larger picture of that individual. It will allow us to spot trends and changes, tackle any potential issues and build up a profile on the things that they enjoy and the things that they dislike.

As with all areas of Ablyss CMS, the recording of this information is simple and quick to do. Would you like to see for yourself? Contact Rachael on 01625 535685 to book a demonstration or try Ablyss CMS for yourself.

Making notes on residents who have taken part in an activity is simple
As is making notes on those who were not involved
...And all information can be filtered in each residents list of daily care notes to build a bigger picture.


Thanks Bill

It comes to something when it falls on society and its members to fund research into curing disease and illness, and it really takes a special individual to take it upon themselves to do something about it, despite knowing that pharmaceutical companies will be the ones to eventually reap the financial rewards.

Thank you Bill Gates who has announced that he is donating £76million towards Alzheimers research.

Bill has personal experience of the disease with many of the men in his family being diagnosed in later life. In a recent blog post he wrote " I know how awful it is to watch people you love struggle as the disease robs them of their mental capacity, and there is nothing you can do about it. It feels a lot like you're experiencing a gradual death of the person that you knew".

According to the Alzheimer’s Society, more than 46 million people are estimated to be currently living with dementia worldwide and that figure is expected to increase to over a 100 million by 2050.

In the UK, 850,000 people are living with dementia and the condition affects one in six people over 80. A 2014 study by the charity found the total cost of dementia to the UK was more than £26 billion a year, with around £4 billion falling on the NHS and more than £10 billion on the social care system. If these staggering figures are not reason enough to find a cure then I dont know what is.

Lets hope that those with the power, money and infleunce continue to raise awareness of the urgent need for more to be done.

1 Week till epsom

Only a week till we will be at the Care Roadshow at Epsom Downs Racecourse. This is a free to attend event so, if you are in the area, please do call in for a day of seminars, workshops and networking. Oh and to see us too of course!

We will be giving demonstrations of CMS throughout the day so, if you are looking to revolutionise your care planning systems, make sure you stop by and see us.

how our team project manage a new installation

For a lot of people, implementing a new care managment system is a daunting prospect, but at Ablyss we are there to help new customers every step of the way. Read on to find out about one homes recent experience with us:

Spring Grove on the Finchley Road in North London provides specialist care for up to 47 elderly and dementia patients. The home was purpose built in 1992 to luxury hotel standards with large terraced gardens in an affluent area of London. Spring Grove is the first among 3 residential homes owned by Springdene Nursing & Care Homes Ltd to implement an electronic care management system. The group chose to go ahead with the Ablyss Care Management System (CMS).

When asked ‘Why Ablyss’? Mark Clements, Operations Manager at Springdene, confirmed “We were looking for a system that would improve our record keeping by helping to manage our care plans and risk assessments along with simplifying our daily care reporting. After seeing Ablyss CMS in action at another home the decision to go with them was inevitable.” 

Mark saw the idea of implementing Ablyss CMS at Spring Grove as an important stage in the company’s development. “It is part of my job to adapt and make necessary operational changes. As a company we are keen to harness and exploit technology such as Ablyss CMS which benefits both staff and residents.” Implementing Ablyss CMS at Spring Grove was smooth and well organised. The staff at Spring Grove were, initially, naturally hesitant and nervous about the transition from paper to electronic so Ablyss Project Manager, Nikki Burbidge, visited the home and spoke to staff from all three sites to discuss their needs before the directors made their final decision. A bespoke implementation plan was created which included six days of on-site training. Our assigned trainer, Syne, was flexible enough to train both day and night staff during his stay at Spring Grove.

Spring Grove went live on our third day of training; staff were confident and raring to go! Mark stated “Our trainer, who had healthcare experience, could support the staff working on the floor, assisting with accurate and detailed point of care recording.” Mark and Nikki agreed that a successful implementation of Ablyss CMS would involve Spring Grove’s best practise not being compromised. As Nikki says “We were able to customise our system to match their existing templates and this resulted in a smooth transition from paper to electronic whilst maintaining Spring Grove’s outstanding level of care provision.”

At Spring Grove, users of Ablyss CMS include directors, compliance, management teams, admin and care staff. As Operations Manager, Mark felt confident in using the system. “It’s straight forward, easy to navigate and flexible. The shift handover gives me a detailed analysis of everything staff have recorded on Ablyss CMS and with point of care delivery, it means I can access real time information of staff interaction with residents.”

Mark’s opinion is Ablyss CMS will definitely replace most of their paper work, saving on the cost of stationery and storage space for their archived records. “The main benefit to Spring Grove will be the consistent and comprehensive care records and will allow the home to evidence it’s excellent care standard. In today’s regulatory climate this is becoming increasingly important for care home operators”

On with the show....

Didn't our ladiesscrub up well for the Care and Dementia show this year? Sales Manager Nikki and Development Manager Sally were on our stand and met more new faces than we have in previous years, so we consider this show a roaring success.

Over 2 long days we carried out over 300 demonstrations of CMS to homes interested in streamlining their care records, finding a customisable system to suit their individual needs and improving their CQC ratings. Tick, Tick and TICK! 

Also we must say a big thank you to our exisiting customers who found the time to find us and say hello. We really do love to see you all again and hear how your homes are getting on. We've never made it a secret that we believe the key to the success of CMS is you. Your feedback and experiences have brought us to where we are today. Not only that though, its just nice to see familiar faces in such a big sea of strangers.

Both Sally and Nikki will be enjoying a well deserved rest, but not for long. Thursday 17th October we will be in Cardiff at the Care Roadshow doing it all again. Its a good thing we all love what we do.

Care England Memebership. Suppliers You Can Trust!

How proud are we to announce that we are a recommended supplier member of Care England?!

Care England are the leading representative body for independent care services in England. In particular the work they do within government to keep them informed and aware of the challenges we face is vital. It gives us a voice at Number 10!

We are very much looking forward to getting heavily involved with them over the next 12 months, meeting its members, and offering them members only deals.


Back to Business

Well we all survived another summer. The kids are all back at school and our staff have all returned from annual leave meaning its back to business as usual...for a couple of months. Chrismtas is not far away (dont shoot the messenger!)

Now is the ideal time to review your "paperwork" systems. Make the most of this steady period and book your demonstration of Ablyss CMS now. Our Sales team are raring to go and itching to get out and about the UK.

If your home is in the Midlands / South / West then why not come along to visit us at one of the many care shows we will be exhibiting at during the remainder of 2017. Click HERE to see where we will be.

I'm sure we will see you very soon.

Every 5p Helps

Did you know that Alzheimer's Research UK has been the supported charity of Iceland Supermarkets since 2011? To date they have undertaken sponsorship challenges from climbing Everest to an expedition to the South Pole! Now, I dont know about you, but my abilities probably go no further than walking to my nearest Iceland store. So that the every day folk amongst us can do our bit, Iceland donate the 5p paid for each carrier bag in their stores to the charity. Perhaps this it one shop where you could leave your bags for life at home and do some good? EvE