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Happy New Year

Here it is: 2018! Another year has passed by and, as is customary, we like to sum up what we got up to over the 12 months, as well as what we have planned for the forthcoming year.

2017 was yet another year of growth for Ablyss CMS. Despite a lot of competition joining the Computerised Care Management market, we are still here leading the way. Ablyss CMS has been established and growing organically for many years and so our customers choose us for our knowledge, experience and stability, as well as our excellent service of course!

There were only a few changes within our HQ. Sarah officially handed over the reins of Sales Manager to Nikki who had done stirling work in her absence. Nikki was made for the roll so Sarah happily decided she should continue to "do her thing" on a permanent basis. We didn't loose Sarah though, she joined us to help with our online social media and marketing. We did welcome a new face in the shape of Bob, our new Sales Consultant. 

With enquiries coming in from all over the UK we needed to make some changes to our Sales team to enable us to reach more areas than ever before. Bob is located on the East coast, an area we have previously been unable to consistently cover. Bob joined us towards the end of the year but is already proving to be an important cog in the works with his years of Sales and life experience. So officially we welcome you to the team Bob.

As for 2018, we have lots planned. We will continue our workshops around the UK and also plan to bring our training seminar days to more people and to cover more topics. We are also going to exhibit at the Nursing and Dementia Care Home Expo later in the year. a new venture for us which will hopefully help us expand the ever growing CMS "family" even further.

Development will be the key for 2018 with our ace Development Manager Sally getting stuck in to ensure that CMS continues to be the perfect tool for the whole care sector.

We have plenty more planned too. Watch this space...

The Season of Goodwill

To paraphrase the wise Noddy Holder, "So here it is Merry Christmas, not everybody's having fun". Sorry for the dreary start to our usual cheery blog, but Christmas is not always a time for merriment. For some it is a time of immense lonliness and a time to sadly reminisce of happier times spent with loved ones who may no longer be with us. Luckily homes all over the UK are fully aware of the troubles their residents, especially those living with dementia, face around Christmas time, and are able to help keep them occupied, and included in the festivities.

Not all are so lucky. Up and down the country there are people facing spending Christmas alone. They're not looking forward to tucking into Turkey around a table, pulling crackers and snoozing through the Queens speech. For them it is a day of total isolation. Wheverever you are reading this, there will be an elderly person not far from you who has to face this coming day. Even sadder is the fact that they are hidden and unknown. Imagine this was your Father, your Gran, your Brother or Sister. No one should be alone at Christmas and we can all do something about it. If you know of someone in your neighbourhood who doesn't seem to have a regular flow of vistitors, why not do a good deed and ask them to join you, even if only an hour, so they can feel part of a family on what should be a magical day.

For some it may not be that simple, so here is a great link for you.

No empty chairs brings people together whether they are looking for a family for Christmas, or whether they have a seat to spare at their festive table.

Remember, it is not just the elderly who may be facing a less than happy Christmas, it is people of all ages. If you are one of them then why not join up? There is a family out there waiting for you to make their Christmas family complete too.

Do something good this year. It's what Christmas is all about.

Spotlight on: Group Acitivities

Every home up and down the country will have someone who plans and follows up residents activities, but how effective is your current method?

Ablyss allows you to plan activities in detail and return once the activity has taken place in order to update who participated and what they did, how they enjoyed it etc... but it also allows you to record who did not particpate and why they chose not to. All of this information is carried over to each residents list of daily care, which is where we are able to view all information relating to that residents needs and care.

In a residents list of daily care we are also able to filter the information which we want to see, so that we could view just notes regarding activities. Seeing all of this information together can help to peice together a much larger picture of that individual. It will allow us to spot trends and changes, tackle any potential issues and build up a profile on the things that they enjoy and the things that they dislike.

As with all areas of Ablyss CMS, the recording of this information is simple and quick to do. Would you like to see for yourself? Contact Rachael on 01625 535685 to book a demonstration or try Ablyss CMS for yourself.

Making notes on residents who have taken part in an activity is simple
As is making notes on those who were not involved
...And all information can be filtered in each residents list of daily care notes to build a bigger picture.


Thanks Bill

It comes to something when it falls on society and its members to fund research into curing disease and illness, and it really takes a special individual to take it upon themselves to do something about it, despite knowing that pharmaceutical companies will be the ones to eventually reap the financial rewards.

Thank you Bill Gates who has announced that he is donating £76million towards Alzheimers research.

Bill has personal experience of the disease with many of the men in his family being diagnosed in later life. In a recent blog post he wrote " I know how awful it is to watch people you love struggle as the disease robs them of their mental capacity, and there is nothing you can do about it. It feels a lot like you're experiencing a gradual death of the person that you knew".

According to the Alzheimer’s Society, more than 46 million people are estimated to be currently living with dementia worldwide and that figure is expected to increase to over a 100 million by 2050.

In the UK, 850,000 people are living with dementia and the condition affects one in six people over 80. A 2014 study by the charity found the total cost of dementia to the UK was more than £26 billion a year, with around £4 billion falling on the NHS and more than £10 billion on the social care system. If these staggering figures are not reason enough to find a cure then I dont know what is.

Lets hope that those with the power, money and infleunce continue to raise awareness of the urgent need for more to be done.

1 Week till epsom

Only a week till we will be at the Care Roadshow at Epsom Downs Racecourse. This is a free to attend event so, if you are in the area, please do call in for a day of seminars, workshops and networking. Oh and to see us too of course!

We will be giving demonstrations of CMS throughout the day so, if you are looking to revolutionise your care planning systems, make sure you stop by and see us.

how our team project manage a new installation

For a lot of people, implementing a new care managment system is a daunting prospect, but at Ablyss we are there to help new customers every step of the way. Read on to find out about one homes recent experience with us:

Spring Grove on the Finchley Road in North London provides specialist care for up to 47 elderly and dementia patients. The home was purpose built in 1992 to luxury hotel standards with large terraced gardens in an affluent area of London. Spring Grove is the first among 3 residential homes owned by Springdene Nursing & Care Homes Ltd to implement an electronic care management system. The group chose to go ahead with the Ablyss Care Management System (CMS).

When asked ‘Why Ablyss’? Mark Clements, Operations Manager at Springdene, confirmed “We were looking for a system that would improve our record keeping by helping to manage our care plans and risk assessments along with simplifying our daily care reporting. After seeing Ablyss CMS in action at another home the decision to go with them was inevitable.” 

Mark saw the idea of implementing Ablyss CMS at Spring Grove as an important stage in the company’s development. “It is part of my job to adapt and make necessary operational changes. As a company we are keen to harness and exploit technology such as Ablyss CMS which benefits both staff and residents.” Implementing Ablyss CMS at Spring Grove was smooth and well organised. The staff at Spring Grove were, initially, naturally hesitant and nervous about the transition from paper to electronic so Ablyss Project Manager, Nikki Burbidge, visited the home and spoke to staff from all three sites to discuss their needs before the directors made their final decision. A bespoke implementation plan was created which included six days of on-site training. Our assigned trainer, Syne, was flexible enough to train both day and night staff during his stay at Spring Grove.

Spring Grove went live on our third day of training; staff were confident and raring to go! Mark stated “Our trainer, who had healthcare experience, could support the staff working on the floor, assisting with accurate and detailed point of care recording.” Mark and Nikki agreed that a successful implementation of Ablyss CMS would involve Spring Grove’s best practise not being compromised. As Nikki says “We were able to customise our system to match their existing templates and this resulted in a smooth transition from paper to electronic whilst maintaining Spring Grove’s outstanding level of care provision.”

At Spring Grove, users of Ablyss CMS include directors, compliance, management teams, admin and care staff. As Operations Manager, Mark felt confident in using the system. “It’s straight forward, easy to navigate and flexible. The shift handover gives me a detailed analysis of everything staff have recorded on Ablyss CMS and with point of care delivery, it means I can access real time information of staff interaction with residents.”

Mark’s opinion is Ablyss CMS will definitely replace most of their paper work, saving on the cost of stationery and storage space for their archived records. “The main benefit to Spring Grove will be the consistent and comprehensive care records and will allow the home to evidence it’s excellent care standard. In today’s regulatory climate this is becoming increasingly important for care home operators”

On with the show....

Didn't our ladiesscrub up well for the Care and Dementia show this year? Sales Manager Nikki and Development Manager Sally were on our stand and met more new faces than we have in previous years, so we consider this show a roaring success.

Over 2 long days we carried out over 300 demonstrations of CMS to homes interested in streamlining their care records, finding a customisable system to suit their individual needs and improving their CQC ratings. Tick, Tick and TICK! 

Also we must say a big thank you to our exisiting customers who found the time to find us and say hello. We really do love to see you all again and hear how your homes are getting on. We've never made it a secret that we believe the key to the success of CMS is you. Your feedback and experiences have brought us to where we are today. Not only that though, its just nice to see familiar faces in such a big sea of strangers.

Both Sally and Nikki will be enjoying a well deserved rest, but not for long. Thursday 17th October we will be in Cardiff at the Care Roadshow doing it all again. Its a good thing we all love what we do.

Care England Memebership. Suppliers You Can Trust!

How proud are we to announce that we are a recommended supplier member of Care England?!

Care England are the leading representative body for independent care services in England. In particular the work they do within government to keep them informed and aware of the challenges we face is vital. It gives us a voice at Number 10!

We are very much looking forward to getting heavily involved with them over the next 12 months, meeting its members, and offering them members only deals.


Back to Business

Well we all survived another summer. The kids are all back at school and our staff have all returned from annual leave meaning its back to business as usual...for a couple of months. Chrismtas is not far away (dont shoot the messenger!)

Now is the ideal time to review your "paperwork" systems. Make the most of this steady period and book your demonstration of Ablyss CMS now. Our Sales team are raring to go and itching to get out and about the UK.

If your home is in the Midlands / South / West then why not come along to visit us at one of the many care shows we will be exhibiting at during the remainder of 2017. Click HERE to see where we will be.

I'm sure we will see you very soon.

Every 5p Helps

Did you know that Alzheimer's Research UK has been the supported charity of Iceland Supermarkets since 2011? To date they have undertaken sponsorship challenges from climbing Everest to an expedition to the South Pole! Now, I dont know about you, but my abilities probably go no further than walking to my nearest Iceland store. So that the every day folk amongst us can do our bit, Iceland donate the 5p paid for each carrier bag in their stores to the charity. Perhaps this it one shop where you could leave your bags for life at home and do some good? EvE

New Version

Tonight I have been busy typing away and preparing the news letter ahead of our new version release. Reading through the release notes I have been really excited by some of the new features. 

I think that, being out of the HQ loop for a while, I see changes through new eyes. I am so pleased to see that our fab development team really listen to the opinions of our customers, and I feel that this new version really addresses some of the issues that have been raised in the past. 

A big thanks will have to go to our whole team though, Nikki taking the reins of Sales so fantastically, as well as Syne committing so well to his  new training role, means that our support team at head office have been able to dedicate more time to development. Long may this continue. Well done to the whole Ablyss CMS family for making each and every improvment possible. From a selfish point of view it is making my return in August even more enticing.

Welcome May

Isn't it lovely to see the sun shining and summer well and truly on the way. I've been loving looking through the pictures some of our homes have been posting to facebook with stories of fun time spent out in the gardens, eating cakes and drinking tea.

For us the coming of May brings with it the start of Exhibition and Show season and will take us to Liverpool, Bournemouth and Blackpool just for starters.

If you've been thinking about investing in a new care management system and want to see what we can offer, or if you're an existing customer who wants to talk about training, pick our brains, or even just say hello, check out our Upcoming Events page on our website and find when we are in your area.

We'll see you soon!

Doing our bit for the Stroke Association

What a pleasure it was, on Easter Sunday, to represent Ablyss at my local Motorcycles club meet and ride in aid of the stroke association. As you can see from the pictures it was really well supported both by the members and the locals who were all drawn out by the revs of the engines and the general excitment (I live in a very small town where nothing every happens!)

The volunteers were ciruclating with the collection buckets at the meet, and a lot of money was raised for a great cause, before seeing the bikers all pull off together and wishing them a safe ride.

Phew what a month!

Syne in action with some of our newest customersAblyss training is certainly taking off as word spreads on how beneficial it is to brush up your skills. Our trainer Syne has been everywhere from Ormskirk to Watford and everywhere in between (a special thanks to our super organiser at HQ, Rachael, who planned him such an excellent route taking in so many stops!)

Apart from a puncture on the side of the motorway, all training sessions went without a hitch and everyone seems delighted with the new skills they have learned. 

This month Syne has done both workshops and onsite training days and I thought it would be interesting to get his perspective on which he prefers, purely from the trainers point of view. He seemed pretty clear on his answer "As a trainer, I find Wilmslow (HQ) workshops more efficient because technical questions are answered immediatley with our onsite support team". Syne's answer, of course, had nothing at all to do with the fact that Captain Sally treated the whole team to a few drinks down the Ablyss local and a curry. I can't blame you Syne, Ablyss are a great, fun company to work for, and for this exact reason we all enjoy our rare visits to head office!

Nikki continues to be busy out on the road visiting potential new customers doing demos. As for me I have had a tough month trying to get up to date with some of our new in house systems. All very essential for communication now that there are so many of us working around the whole of the UK, but with a severe bout of baby brain to deal with, its been heavy work. Thankfully I think I am now up to speed and might have it all sussed by the time I return fully in August!


What would care be without compliance

There is just over a week to go until our first compliance workshop, being held at our Worcestershire office. I have been busy making preparations and finalising the content for the day with Laura Sheerman, who will be running the day for us (thanks Laura!)

Please note that this is not a day to learn how to use Ablyss CMS, although we will be running plenty of those days througout the year and throughout the UK. The day will be geared towards complance and how care providers can benefit from abiding to rules and regulations. 

Here is what we have planned:

Achieving CQC Compliancy Workshop

Aim: Delegates understand how to achieve CQC compliancy within their service.
Duration: 6 hours


• Legislative Framework
• Regulations 2014 - What do they mean?
• Meeting Fundamental Standards (2015)
• Quality Assurance as Evidence
• Inspection Process
• PIR (Provider Information Return)
• Ratings

Delivery methods:

• Case Studies
• Peer to peer learning (delegate discussions)
• Group Work
• Facilitator led input

As this is not your usual training workshop, we are able to offer this day to a larger number of people. We have already had great interest but there are still places available for existing customers.

If you, or any of your staff steam would like to attend, or for further information, please call Rachael on 01625 535685 or email to book your place. Food and drinks will be provided as usual.

Not one of our customers, but want to benefit from future training days like these? Get on board with us! Contact Rachael now to book your demonstration of CMS and start reaping the benefits of being with a forward thinking company like Ablyss.