Halcyon House
“Completing a review used to take us 2 hours; it's just 10 minutes using CMS. That’s freeing up valuable time for care.”
View CQC Citation"There were systems in place to obtain people's views and people knew how to make a complaint."
View CQC Citation"Care plans ... were detailed and provided care staff with information which ensured they delivered care in the safest way possible."
View CQC Citation"Care plans were now in a new electronic format ... the provider confirmed to us that they had addressed this issue and improved their systems."
View CQC Citation"People's care records stated what risks affected them personally and gave staff guidance on how to manage these."
View CQC Citation"People's care plans were person centred and provided the necessary information about their assessed needs, preferences, and choices."
View CQC Citation"People were supported to have maximum choice and control of their lives ... the policies and systems in the service supported this practice."
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“Completing a review used to take us 2 hours; it's just 10 minutes using CMS. That’s freeing up valuable time for care.”
“Sally and the team are absolutely brilliant to work with, we couldn’t be happier with the service that we receive.”
“I was immediately struck by the intuitive way in which it had been built, & the breadth of the functionality it supported.”
“There has been a genuine willingness to use CMS as the care staff could really see the benefit of using it.”