Spring Grove

“After seeing the software in full swing, the decision to go with Ablyss CMS was inevitable.”

Background & requirements

Spring Grove, on the Finchley Road in North London, provides specialist care for up to 47 elderly and dementia patients.

The home was purpose built in 1992 to luxury hotel standards, with large terraced gardens in an affluent area of London. Its proximity to public transport and on-site parking makes the home easily accessible for residents’ friends and family to visit.

Spring Grove was the first among three residential homes owned by Springdene Nursing & Care Homes Ltd to implement an electronic care management system. The group chose to go ahead with the Ablyss Care Management System (CMS).

When asked “Why Ablyss”? Mark Clements, Operations Manager at Springdene, explained “We were looking for a system that would improve our record keeping by helping to manage our care plans and risk assessments, along with simplifying our daily care reporting. After seeing the software in full swing, the decision to go with Ablyss CMS was inevitable.”


Ablyss CMS went live on Spring Grove’s third day of training and staff were confident and raring to go! Ablyss project manager, Nikki Burbidge, was able to customise CMS to match the care home’s existing templates. This resulted in a smooth transition from paper to electronic, whilst maintaining Spring Grove’s outstanding level of care provision.

Mark immediately felt confident in using the system, explaining “It’s straight forward, easy to navigate, and flexible. The shift handover gives me a detailed analysis of everything staff have recorded, and with point of care delivery, it means I can access real time information of staff interaction with residents.”

Administrator, Christine was equally enthusiastic, “Communication with staff has never been so easy and effective. The Ablyss support team are amazing; they were helpful during implementation and I feel welcome every time I pick up the phone with queries that need resolving.”

Mark’s opinion is that the main benefit of Ablyss CMS to Spring Grove will be the consistent and comprehensive recording of the care provided, allowing the home to evidence an excellent care standard.

Ablyss Systems

Ablyss Systems Ltd
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