Hill House Care Home
Overall Rating: Good
“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.”
“The registered manager and staff understood the responsibilities of their role. There were systems in place to obtain people’s views and people knew how to make a complaint. There were appropriate systems in place to assess and monitor the quality of care people received.”
Date of publication: 22 July 2019