“There has been a genuine willingness to use CMS as the care staff could really see the benefit of using it.”
Background & requirements
Hillcroft Nursing Homes are a collection of six homes in Lancashire that offer residential care for a variety of different clients including those who are frail, elderly, mentally infirm, and those who display challenging behaviour.
The homes range in size from 20 beds up to 64 beds, and also incorporate apartments and bungalows for assisted living.
As one of the first care homes to be awarded ISO9001 in 1994, Hillcroft places a strong emphasis on providing the highest quality care possible for all residents. A person centred care planning approach is key for Hillcroft and one of the reasons that CMS works so well for them.
CMS has now been rolled out to all six of Hillcroft’s nursing homes. Using a VPN connection to view the data, CMS can monitor all the homes from one system.
Louise Mattinson, Quality Manager for Hillcroft, explained, “When we installed CMS we did some work to change the templates and make CMS more personal and relevant to Hillcroft. All of our care plans are now completely personalised and the 22 domains that we use for assessment purposes are used as our care plan headings. It just saves us so much time and everything looks professional.”
“CMS is key for monitoring falls, trips, and certain types of behaviour”, says Louise. “By having the information to hand we can quickly analyse situations and see where patterns are emerging. This helps us to prevent incidents occurring in the future which is so important in this type of environment.”