On hand to help you customise your system or offer technical support
CMS is so easy to use, but every now and then everyone needs a little extra help. Regardless of why you may need us, we are here for you.
You can contact our fully UK based customer support team by calling 01625 535685 (lines are open 9am-5pm Monday to Friday), by filling in our contact form below, or emailing support@ablyss.co.uk.
For account enquiries please email admin@ablyss.co.uk.
Out of hours support
Our office hours are 9am-5pm Monday to Friday. Outside of these hours, business critical support is available by completing our contact form or emailing support@ablyss.co.uk. Please ensure that you provide a telephone number to enable our engineer to contact you.
Should you experience any connectivity issues, you may find our Troubleshoot Guide useful to resolve your problem.
Contact customer support
For technical support please fill in the contact form below and one of our engineers will be in touch with you shortly.
Remote support
Once you have contacted a member of support, they may ask to access your machine remotely via our online remote support portal or by downloading our TeamViewer software.
Start remote supportOngoing training & review
It’s not always when things go wrong that our customers need us. Training or a review of your system can be arranged throughout the year at your care home. Our trainer will consult with you to assess your needs and provide an agenda to suit you.
For the occasional ‘brush up’ or an introduction to new features, we also run workshops around the UK throughout the year. These are a great cost effective way of keeping your CMS knowledge up to date. It also gives you the chance to meet other care home owners.
Please view our upcoming training workshops and contact us to book your place.
Training workshopsCustomer resources
We also offer many different training tools from videos to online and onsite training. Please login to our customer area to access all of our online training tools, downloads, and resources.
Customer LoginTry before you buy!
For a 30 day trial, or a more detailed online demonstration, please fill in the form below and we will contact you shortly to arrange.
Our trial is completely free for you to try. At the end of the 30 days, if you decide to purchase CMS you won’t lose any of the data you have entered.
What our customers say
If you need further persuasion, why not read some of our customers’ stories and reviews?
“There has been a genuine willingness to use CMS as the care staff could really see the benefit of using it.”
“I was immediately struck by the intuitive way in which it had been built, & the breadth of the functionality it supported.”
“Ablyss CMS has definitely helped us to improve the quality of care across our homes.”
“Sally and the team are absolutely brilliant to work with, we couldn’t be happier with the service that we receive.”
“Completing a review used to take us 2 hours; it's just 10 minutes using CMS. That’s freeing up valuable time for care.”
“It’s been revolutionary to find a system that is so amazingly simple to use, making our workload easier & quicker to complete.”
“Shift handover takes 10 minutes now and the staff complain they haven't had time to finish their coffee.”
“After seeing the software in full swing, the decision to go with Ablyss CMS was inevitable.”
“Probably one of the best investments we have made in the 35 years we have been running our care home.”
“We invested in Ablyss CMS a number of years ago, and it has proved to be one of the very best decisions we have made.”
“It’s not technology for technology’s sake. Irrefutably, it helps us to deliver a much better service to our clients.”
Read more of our customer testimonials in our case studies.